What payment methods do you accept?
We accept American Express, Discover, MasterCard, Visa, PayPal and other major credit cards. Because we are new to the world-wide web, we ask that you make your payments through our PayPal processor. Thanks 🙂

Is there a number I can call?
We’d love to chat with you! However, until we expand our customer care team, it is best to e-mail Daniele@myfurrykid.com. We promise we’ll get back to you as quickly as we can!

What is your shipping policy?
We offer a standard shipping option. For more information about shipping, visit our shipping page. If you’d like your order shipped sooner or at a faster rate, please email us at Daniele@myfurrykid.com. Depending on the time of day, we’ll do our best to get back to you on the same day.
Due to limitations with our suppliers we cannot sell or ship to North Korea, Cuba, and Iran.

Can I track my order?
Yes! You’ll receive an email with a tracking number when your order ships. Just check your email for the tracking number.

Where’s my order?
Most orders ship within 5 to 7 business days, however, if it is a larger order or shipped from a third party, it can take within 7 -10 business days. If any item is back ordered, we will contact you via e-mail to let you know your options. We are here to help, and we respond to most e-mails within 1 business day.

Canceling Your Order Before It Ships
Change your mind? No problem. You may cancel any order, provided it has not shipped. Please note that we charge a $5 processing fee to cover our transaction costs on cancelled orders. The fee will be deducted from the refund.

How do you calculate sales tax on my order?
Orders with billing addresses in California will be taxed at the current CA sales tax rate, as well as the states where our merchants reside.

How will I know if the product is going to fit my dog?
Each product page has a size chart, when applicable. Make sure you read it very carefully before you place your order, as sizes may differ between brands. If you need help with sizing, email us at Daniele@myfurrykid.com.

What about online shopping security?
MyFurryKid.com takes website security issues very seriously and uses the latest industry-standard SSL (secure sockets layer) encryption to protect your personal information. Please notice the small pad-lock icon in the locked position that will appear in the lower-right corner or upper-right corner of your browser during each of the pages of the checkout process.